Frequently Asked Questions (FAQs)

 

1. Can I renew my CNIC online if it has been expired for more than a year? Yes! You can still use the Pak-ID mobile app for renewal even if your card expired several years ago. However, if your facial features have changed significantly, the app might request you to visit a NADRA center for a fresh biometric update.

2. What should I do if the Pak-ID app fails to verify my fingerprints? This is a common issue with older phone cameras or faded fingerprints.

• The Fix: As of January 2026, NADRA has introduced Facial Recognition-based verification. If fingerprints fail, you can now use the app’s face-scan feature or visit an NRC to get a "Biometric Verification Certificate" using your face.

3. Do I need to provide a Nikah Nama (Marriage Certificate) for renewal? Only if you are a woman changing your marital status from "Single" to "Married" or changing your head of family to your husband. If your status is already updated in NADRA’s database from a previous card, you don't need to provide it again.

4. How can I track the status of my CNIC application? You don't need to visit the office to check progress. Simply open the Pak-ID app, log in, and enter your Tracking ID. Alternatively, you can send your Tracking ID via SMS to 8400 to get a real-time update.

5. Can I change my permanent address during an online renewal? No. For security reasons, permanent address changes usually require a physical visit to a NADRA center with supporting documents (like a utility bill or property lease). The online app is primarily for data-consistent renewals.

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